Returns

Returning Your Purchase

Boston Clothing is committed to complying with the Australian Consumer Law. This policy does not exclude or limit your rights under applicable legislation.

 

Online Purchases

Change of Mind 

If you’ve changed your mind or your purchase isn’t quite right, we’re happy to offer a refund or exchange on full-price online purchases, provided the following conditions are met:

• Items are returned within 14 days of the invoice date

• Garments are unworn, unwashed, unused and undamaged

• All original tags are attached

• A copy of your receipt is included

• The item is returned with a completed Returns Form issued by our Returns Officer

Please note:

• Online purchases cannot be returned in store

• Sale items may be exchanged only (unless deemed faulty) and are not eligible for refunds

How to Return Your Item

1. Ensure your return request is made within 14 days of the invoice date

2. Email us at jan@expeditionapparel.com.au to request a return

3. Complete the Returns Form provided by our Returns Officer

4. Carefully pack your item in a suitable postage bag or box, ensuring:

   • All original tags remain attached

   • The garment has not been worn, washed or damaged

   • The Returns Form and receipt are included

5. Post your return to Boston Clothing Head Office

We recommend sending all returns via registered or trackable post, as Boston Clothing cannot be held responsible for parcels lost in transit.

 

Processing Time

Once your return is received and inspected at our warehouse, your refund or exchange will be processed within 5-10 business days. You’ll be notified via email once this has been completed.

 

Shipping Costs

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

 

Exchanges

Approved exchanges will be processed once the returned item has been received and inspected. Please allow up to two weeks for your exchange to be completed.

 

Refunds

Approved refunds will be processed back to your original method of payment once your return has been received and approved.

 

In-Store Purchases

Change of Mind

For purchases made in store, we do not offer refunds for change of mind. However, we are happy to offer an exchange or credit note, provided the item meets our return conditions.

Items must be:

• Returned within 14 days of purchase

• Unworn, unwashed, unused and undamaged

• Returned with original tags attached

• Accompanied by proof of purchase

Please note:

• In-store purchases cannot be returned online

• Gift cards purchased in store are non-refundable, cannot be returned and cannot be redeemed for cash

 

Returning Faulty Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. For minor failures, Boston Clothing will endeavour to repair the garment.

 

What We Consider Faulty

Boston Clothing will accept a return where a product is deemed faulty, including where it:

• Is faulty, unsafe or contains a manufacturing defect

• Is not of acceptable quality, appearance or finish

• Is not fit for its intended purpose

• Does not match the product image or description provided

This policy does not apply where the fault has been caused by wear and tear, misuse, alteration or failure to follow care instructions.

 

How to Lodge a Faulty Item Return

If you believe your item is faulty, please contact us at jan@expeditionapparel.com.au with:

• A brief explanation of the fault

• Clear images showing the issue (where applicable)

• Proof of purchase

We will review your claim and provide further instructions on how to return the item if required.

Faulty item returns must be requested within a reasonable time after purchase or after the fault is identified. What constitutes a reasonable time will depend on the nature of the product, how long you’ve had it and the type of fault.

 

Assessment & Resolution

Once assessed and confirmed as faulty, Boston Clothing will either repair, replace or refund, in accordance with your rights under Australian Consumer Law. Refunds will be processed to the original method of payment.

Except where otherwise required under Australian Consumer Law, Boston Clothing limits its liability for any breach of a non-excludable consumer guarantee to the remedies outlined in this policy.